Calabogie Peaks Resort Which Way to the Beach

Front of House F&B Manager

Job Description

The Front of House F&B Manager is responsible for the restaurant, bar, café, banquets and catering.  They are also responsible for training, motivating and coaching the staff, and monitoring expenses and controlling labor costs.

Manage Operations

  • Understands the importance and impact of F&B on the overall success of the Resort
  • Projects supply needs and inventory (e.g., china, glass, silver, buffet presentations, props).
  • Manages departmental inventories and maintains equipment
  • Uses applications and measurement to manage the liquor, wine & beer inventory
  • Schedules service staff to forecast and service standards
  • Ensure front of house cash and sales receipts are balanced daily
  • Adheres to and reinforces all Resort standards, policies, and procedures.
  • Duty manager shifts and responsibilities (shared with other managers)

Customer Service

  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Responds to and handles guest problems and complaints
  • Empowers servers to provide excellent customer service
  • Ensures servers understand expectations and parameters
  • Strives to improve service performance
  • Emphasizes guest satisfaction and focuses on continuous improvement
  • Reviews comment cards and guest satisfaction results with servers

Lead Server Teams

  • Leads shifts and actively participates in serving guests
  • Sets goals and delegates tasks to improve departmental performance
  • Conducts monthly department meetings with the Banquet team.
  • Acts as a liaison to the kitchen staff

Human Resources Activities

  • Observes server service behaviors and provides feedback
  • Monitors progress and leads discussion with staff each period
  • Participates in the development and implementation of corrective action plans
  • Ensuring servers are smart serve trained and comply with AGCO & Liquor License regulations

30 Barrett Chute Road Calabogie, Ontario, K0J 1H0 | Toll Free: 1-800-669-4861